General
How can I contact Milestone Chemicals if I need help or support?
For all Customer Service needs, contact us!
Are there any Milestone Chemicals service centres located in my area?
Yes, Milestone Chemicals has nine locations to assist you. To find your nearest location, Contact Us.
How does Milestone Chemicals guarantee the quality of its services?
Milestone Chemicals ensures quality by regularly training our staff, utilising advanced technology, and conducting quality assurance checks to maintain consistent service delivery.
How can I raise a concern about Milestone Chemicals’ services?
Our team is committed to resolving your concerns promptly and ensuring your needs are met to the highest standards. To raise any concerns, Contact Us.
Can I modify my order after placing it?
We’ll always strive to meet your needs. If you’d like to modify your order, please Contact Us as soon as possible. While we’ll make every effort to adjust your order, please note that changes may not always be possible once processing has begun.
Does Milestone Chemicals have a return policy?
Of course! Please find our Shipping & Return Policy here.
Products
Are all Milestone products Made in Australia?
Our core line of Milestone Cleaning Chemicals (those carrying the Green & Gold Kangaroo) are manufactured, produced and packaged in West Heidelberg, Melbourne.
The product I want is only available in large quantities… How do I use it?
Easy – Feel like a PRO @Home with decanting accessories.
Our wide range of bottles and accessories are available to help you safely decant chemicals at home. Our product range includes drum taps, bottles, triggers, caps, PPE and chemical labels so you can safely and easily use our professional-grade products in an everyday at home setting.
Always refer to individual product information & the SDS for dilution rates and safety information before handling any chemcials, available on our website. Need more solutions? Contact us!
What is GECA and why is it important?
The GECA Certification, found on several Milestone Chemicals products, means our products have been independently assessed to meet strict environmental, health, and social criteria. It’s a trusted ecolabel that helps you make better choices for the planet and your wellbeing. We’re proud to offer GECA certified options to support sustainable living.
Good Environmental Choice Australia, AKA “GECA”.
Visit our Sustainability Page to shop our GECA products.
Where can I find the Safety Data Sheets?
Visit our Safety Data Sheet page to search our products. You can also access and download the SDS via each chemical product page.
Where can I find the Product Information Sheet?
Visit our Safety Data Sheet page to search our products to find the Product Information Sheet. You can also access and download Product Information via each chemical product page.
Account Holders
I have a Business Account, can I order from the website?
Ordering for your business? Get in touch.
How do I open an account?
To request a Account Application Form, Contact Us.
Does Milestone Chemicals offer customised solutions for unique business needs?
Yes, Milestone Chemicals adopts a tailored approach. We work closely with account holders to ensure our hygiene services are customised to meet the specific requirements of their business and sector.